Legal & help · English
Terms of Service
Status and introduction
Unpublished English working draft. Legal, territory and release approval are required before production use. AGREEMENT TO OUR LEGAL TERMS We are Lost Meteor LLC, doing business as Lost Meteor Software ("Company," "we," "us," "our"), a company registered in Delaware, United States at 8 The Green, Ste B, Dover, DE 19901. We operate the website https://kintwined.com (the "Site"), the mobile application Kintwined (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services"). Kintwined helps adults preserve optional personal and family stories, conduct consented interviews, maintain private family and chosen-family trees, and store and selectively share encrypted photos, audio, video, files and answers. It offers free and recurring paid plans, optional supported on-device dictation and translation, export and recovery tools. Accounts and independent answering are for adults aged 18 and over; adults may manage records about children and other non-users with appropriate authority. You can contact us by email at contact@lostmeteor.com or by mail to 8 The Green, Ste B, Dover, DE 19901, United States. These are proposed terms between you and Lost Meteor LLC for access to the Services. They remain unpublished and require final approval and meaningful assent before taking effect; opening this reader does not record acceptance. We will provide you with prior notice of any scheduled changes to the Services you are using. Changes to these Legal Terms will become effective thirty (30) days after the notice is given, except if the changes apply to security updates, and a court order, in which case the changes will be effective immediately. Any required specific consent must be obtained separately; continued use does not override mandatory consent requirements. If you disagree with such changes, you may terminate Services as per the section "TERM AND TERMINATION." The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services. We recommend that you print a copy of these Legal Terms for your records.
1. OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
2. INTELLECTUAL PROPERTY RIGHTS
Subject to the applicable lawful terms and purchasing-store usage rules, you may install and use the app on devices you own or control for personal use. Lost Meteor and its licensors retain the app, brand and question-catalog rights; third-party and open-source licenses govern their own components. Do not infringe rights, remove required notices, redistribute software without authority or bypass security. Statutory interoperability, reverse-engineering and other non-excludable rights remain unaffected. There is no restriction preventing authorized multi-device use, permitted exports or independent family-tree copies. For an App Store download, Apple’s Standard EULA applies if no custom EULA is supplied for that application. These service Terms do not override applicable store usage rules or mandatory consumer rights. The applicable listing, licence and required store links must be verified before release. Apple’s Standard EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ . You retain ownership and rights in your stories, answers, media and other contributions. You grant Lost Meteor only the non-exclusive permission necessary to host encrypted objects, transmit authorized copies, operate requested features, secure and back up the service, and comply with lawful obligations. This permission does not authorize advertising use, sale, AI training, public publication, publicity/name/likeness exploitation or unrelated commercial use of private family content. It ends when content is deleted from active service copies, subject to disclosed limited backup cleanup, legal retention, and rights already granted to authorized recipients. It does not transfer copyright or grant access to your private encryption keys. No copyright transfer, moral-rights waiver or unrelated publicity license is requested.
3. USER REPRESENTATIONS
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are at least 18 and have legal capacity in your jurisdiction; (5) you will not use unauthorized automation to abuse the Services; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation. Registration and authority information must be accurate. A display name may be a pseudonym; family recollections may differ. Enforcement follows TERM AND TERMINATION and applicable law.
4. USER REGISTRATION
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
5. PURCHASES AND PAYMENT
We accept the following forms of payment: - Payment methods offered by the purchasing Apple App Store or Google Play. Purchases are available only on iOS and Android; web purchases are disabled. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in the currency, taxes, total price, and billing interval displayed by the purchasing storefront before confirmation. You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
6. SUBSCRIPTIONS
Billing and Renewal Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services. Free Trial Eligible reference offers are 7 days for Premium and 14 days for Pro; no trial is guaranteed. The purchasing channel’s actual offer states eligibility, duration, price, renewal and cancellation terms before purchase. Cancellation Use the subscription-management controls of the purchasing Apple App Store or Google Play account. Kintwined Settings provides the applicable management route. Cancel before the next renewal using the deadline disclosed in the actual offer. Cancellation stops future renewal and ordinarily leaves paid access through the paid-through date, subject to refunds, revocation, and mandatory law. Deleting an account, disconnecting storage, uninstalling the app, or deleting stories does not itself cancel store billing. If the route fails or you need assistance or a refund, contact contact@lostmeteor.com; statutory cancellation and refund rights remain unaffected. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at contact@lostmeteor.com. Fee Changes We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.
7. SOFTWARE
We may include software for use in connection with our Services. If such software is accompanied by an end user license agreement ("EULA"), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then we grant to you a non-exclusive, revocable, personal, and non-transferable license to use such software solely in connection with our services and in accordance with these Legal Terms. Any software and any related documentation is provided "AS IS" without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You accept any and all risk arising out of use or performance of any software. You may not reproduce or redistribute any software except in accordance with the EULA or these Legal Terms.
8. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. As a user of the Services, you agree not to: Retrieve private records without authorization or evade export/access controls. Authorized exports, offline reading and family-tree copies remain permitted. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords. Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein. Use any information obtained from the Services in order to harass, abuse, or harm another person. Make improper use of our support services or submit false reports of abuse or misconduct. Use the Services in a manner inconsistent with any applicable laws or regulations. Engage in unauthorized framing of or linking to the Services. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools. Delete the copyright or other proprietary rights notice from any Content. Attempt to impersonate another user or person or use the username of another user. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms"). Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you. Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services. Infringe the software or other intellectual-property rights, subject to applicable open-source licences and non-excludable statutory rights. Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software. Use a buying agent or purchasing agent to make purchases on the Services. Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses. Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise. Use the Services to advertise or offer to sell goods and services. Record, upload, disclose or export another person’s information without an appropriate legal basis or required permission; impersonate a represented person; bypass custody, authorship, sharing, device or export restrictions; upload unlawful or infringing content, child sexual abuse material or nonconsensual intimate imagery; harass, threaten, dox or exploit others; seek another user’s password, recovery code or private encryption keys; use the service for automated eligibility decisions or as a clinical, legal or emergency service. Lawful criticism, permitted exports, normal offline use, authorized profile succession and mandatory statutory rights are not prohibited.
9. USER GENERATED CONTRIBUTIONS
Contributions are stories, answers, family questions, photographs, recordings and other files you choose to enter. The service is permission-controlled rather than a public forum; contributions are not deemed public or non-confidential merely by upload. The service uses permission-controlled family trees, not a public publishing feed. Answers default to Only me unless the author explicitly selects another default. Optional onboarding names use the audience disclosed beside that field. Authors choose selected favorites or permitted tree audiences and separately control export and cloning. Tree ownership or payment does not grant access to another author’s private answers. Assisted interviews preserve authorship and review; claimed contributors control their own future private answers. Sharing may let recipients save independent copies that cannot be recalled. Permission changes and revocation restrict future authorized access but cannot erase all prior screenshots, exports or copies. When you create or make available any Contributions, you thereby represent and warrant that: The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms. Attribute recollections honestly; do not deliberately impersonate or make fraudulent claims. Differing memories are not independently verified facts. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us). Your Contributions do not unlawfully harass, threaten or abuse anyone; lawful criticism remains permitted. Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people. Your Contributions do not violate any applicable law, regulation, or rule. Your Contributions do not violate the privacy or publicity rights of any third party. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation. Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.
10. CONTRIBUTION LICENSE
You retain ownership and rights in your stories, answers, media and other contributions. You grant Lost Meteor only the non-exclusive permission necessary to host encrypted objects, transmit authorized copies, operate requested features, secure and back up the service, and comply with lawful obligations. This permission does not authorize advertising use, sale, AI training, public publication, publicity/name/likeness exploitation or unrelated commercial use of private family content. It ends when content is deleted from active service copies, subject to disclosed limited backup cleanup, legal retention, and rights already granted to authorized recipients. It does not transfer copyright or grant access to your private encryption keys. No copyright transfer, moral-rights waiver or unrelated publicity license is requested.
11. MOBILE APPLICATION LICENSE
Use License If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Legal Terms. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the App; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App; (5) use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended; (6) redistribute the software without authority; this does not restrict authorized multi-device access, private sharing, exports or family-tree copies; (7) use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App; (8) use the App to send automated queries to any website or to send any unsolicited commercial email; or (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App. Apple and Android Devices The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an "App Distributor") to access the Services: (1) the license granted to you for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service; (2) we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application license contained in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App; (4) you represent and warrant that (i) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a "terrorist supporting" country and (ii) you are not listed on any US government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App; and (6) you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Legal Terms against you as a third-party beneficiary thereof.
12. THIRD-PARTY WEBSITES AND CONTENT
The Services may contain (or you may be sent via the Site or App) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. Mandatory consumer rights and non-excludable liabilities remain unaffected.
13. SERVICES MANAGEMENT
We may investigate reported breaches, protect service security and enforce access restrictions as permitted by law. Encryption limits routine inspection or editing of private contributions; support cannot decrypt a vault. We may act on verified reports and service-visible metadata without requesting recovery secrets. Enforcement and account termination follow TERM AND TERMINATION.
14. PRIVACY POLICY
Read the Privacy Notice available before account creation and in Settings for information about personal data, recipients, international processing and rights. It is a notice, not blanket consent to sensitive processing or international transfers. Any separate consent or safeguard required by law must be obtained or established independently.
15. TERM AND TERMINATION
These Terms prohibit unlawful content, infringement, harassment, exploitation, impersonation, unauthorized recording/disclosure and circumvention of privacy, custody, device or export controls. Encryption limits routine inspection of private content. Investigations should use proportionate report/metadata handling without demanding recovery secrets. Enforcement should be proportionate, provide reasons, notice, review and an opportunity to export where practicable and required, with urgent security/legal exceptions. Cancellation or termination must respect paid-through access, statutory refunds and data rights. No promise of perfect availability or perpetual service is made; a shutdown requires appropriate notice, export opportunity and remedies under applicable law. Operational processes for these promises remain to be established before launch.
16. MODIFICATIONS AND INTERRUPTIONS
We cannot guarantee uninterrupted availability. Maintenance, provider outages and other technical problems can cause interruptions. Material service, price and contract changes require the notice, consent and remedies required by applicable law. Proposed material-term notice is at least 30 days, or longer where required, with necessary security/legal exceptions. A shutdown requires appropriate notice, export opportunity and applicable remedies. Continued use does not override a legal requirement for specific consent.
17. GOVERNING LAW
Delaware, United States law is proposed because the operator is a Delaware LLC, subject to mandatory protections of the consumer’s applicable local law. Mandatory consumer jurisdiction and remedies remain available.
18. DISPUTE RESOLUTION
Disputes may be brought in a court with lawful jurisdiction. Consumers retain mandatory rights to bring claims in a competent home court. No mandatory arbitration, class-action waiver or exclusive foreign venue is selected. Final jurisdiction wording requires qualified review before activation.
19. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
20. DISCLAIMER
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS TO THE EXTENT PERMITTED BY APPLICABLE LAW. No disclaimer excludes mandatory consumer guarantees, reasonable care duties, statutory remedies or liability that cannot lawfully be excluded. Kintwined preserves personal recollections and relationships. It is not a validated psychological assessment, diagnosis, therapy, medical/legal/financial advice, certified genealogy or emergency-response service. Questions are optional; skip anything you do not wish to discuss. Seek appropriate independent professional help for decisions requiring it.
21. LIMITATIONS OF LIABILITY
Nothing in these terms limits non-excludable warranties, digital-content/service conformity rights, consumer guarantees, reasonable care/skill duties, statutory refunds, cancellation/withdrawal rights or non-excludable liability. An EU/UK right of withdrawal is not automatically lost by clicking acceptance or using a free trial. Any lawful request to start early, acknowledgment of consequences and contract confirmation must be obtained separately where required. Australian/NZ and other mandatory consumer guarantees remain unaffected. No blanket all-sales-final policy, personal-injury exclusion, data-loss waiver or sweeping consumer indemnity is selected. For users resident in the United States, and only for claims for which this limit is lawful and fair, Lost Meteor’s aggregate liability arising from the affected service is limited to the greater of US$100 or the fees you paid for that service during the preceding 12 months. This proposed draft cap does not limit fraud, intentional misconduct, liability for gross negligence where it cannot lawfully be limited, death or personal injury where non-excludable, or statutory compensation and other liability that cannot lawfully be limited. It does not displace mandatory consumer remedies in any country. The cap’s scope, fairness and carveouts require qualified approval before these draft Terms can take effect.
22. INDEMNIFICATION
You remain responsible for your unlawful conduct and unauthorized disclosures as provided by applicable law. No term requires you to indemnify Lost Meteor for its own fault or surrender mandatory consumer, privacy or compensation rights.
23. USER DATA
Family content is encrypted on the device before cloud storage. Account sign-in and provider authorization are separate from vault decryption. Lost Meteor has no decryption override. Keep a trusted device or recovery code; password reset, provider sign-in or restored purchases cannot recover lost content keys. Device compromise, cleared local storage, provider outages or lost recovery material can cause loss. Export only content you are authorized to export and protect readable copies. Leaving a tree, deleting an answer/tree/account, disconnecting a provider, revoking a device and resetting local storage have different scopes. Cloud deletion and provider revocation can be queued; offline devices, backups and recipient copies may persist. These limits do not remove statutory data rights.
24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. Any electronic notice, signature or record is subject to applicable consent, delivery and retention requirements; mandatory rights are preserved.
25. CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
26. MISCELLANEOUS
These Legal Terms and documents expressly identified as contractual terms at acceptance constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. Mandatory consumer, privacy and other non-excludable rights prevail. The Privacy Notice is not blanket consent, and separate supporting AUP/disclaimer drafts do not silently create additional contracts.
27. PRIVATE FAMILY CONTENT AND ESSENTIAL SERVICE LIMITS
Accounts require age 18 or over and legal capacity; parental permission does not permit minor accounts. Obtain authority and required participant consent for records, recordings and disclosures about others, including children. You retain your family content. Any generic submission or contribution licence is limited, for private family content, to operating, securing, backing up and delivering the service as you authorize; it does not permit public publication, advertising, sale, AI training or unrelated exploitation. Private keys remain on user devices. Account sign-in or payment restoration cannot recover lost vault keys, and support cannot decrypt your vault. Keep your recovery material safe. Recipient copies, older revisions and backups may remain after an edit or access change. Do not enter or upload health information about yourself or anyone else, including diagnoses, symptoms, treatments, medications, disability details, mental health, reproductive health, medical records or genetic data. Keep intimate sexual details, biometric identification data, government ID numbers, passwords, recovery codes and financial account or payment credentials out of stories, family questions, recordings, attachments and imports. General beliefs, political views and everyday family memories remain optional. Skip questions that would reveal prohibited details. These rules apply to interviews, dictation and restored content too; they do not automatically detect or remove prohibited data. Use the deletion controls and contact privacy@lostmeteor.com for help without sending private content or recovery secrets. Kintwined is not a medical, professional-advice or emergency service. Uninstalling or deleting an account does not cancel a subscription; cancel through the purchasing provider. Mandatory consumer, privacy and compensation rights prevail. No term limits legally non-excludable liability or requires indemnification for our own fault. For US claims that may lawfully be capped, the proposed aggregate cap is the greater of US$100 or fees for the affected service in the previous 12 months; it does not limit fraud, intentional misconduct or other liability that applicable law forbids limiting. These app-specific provisions govern inconsistent generic wording. The standard 7-day trial applies only to eligible Premium offers; eligible Pro offers may be 14 days. The purchasing offer controls eligibility and duration.
28. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: Lost Meteor LLC 8 The Green, Ste B Dover, DE 19901 United States contact@lostmeteor.com